Ethics Complaints, Arbitration Requests and Related Information
REALTORS® are different from non-member licensees in that they voluntarily subscribe to a strict Code of Ethics. If you believe that a REALTOR® has violated one or more Articles of the Code of Ethics, you can file an ethics complaint alleging a violation(s) through the local association of REALTORS® where the REALTOR® holds membership. You may search for a member's local affiliation here.
Below are several resources to help you understand what to do to file an ethics complaint or arbitration request, and the general process you can expect when filing an ethics complaint or arbitration request with a local association of REALTORS®. Check with the local association of REALTORS® to ensure you have the proper forms required by that association.
For Consumers or REALTORS® Wishing to File an Ethics Complaint
- Code of Ethics
View the current NAR Code of Ethics here.
- Before You File an Ethics Complaint
This brochure explains alternatives to consider before filing an ethics complaint, as well as what to expect after filing a complaint.
- Initiating an Ethics Hearing
Procedures for processing complaints alleging violations of an Association's bylaws.
- Key Ethics Forms
View or download forms for initiating an ethics complaint.
- Sanctioning Guidelines
While NAR does not recommend specific discipline for certain offenses, it does outline key points to be considered with respect to discipline.